With Covid-19 cases increasing, it may take a little longer for us to ship your order. Thank you for your patience!

FAQ & Contact Us

We don't currently have a location that is open to the public. To find our seeds in a store near you, visit our retail locations page. 

1. I don’t have a PayPal account, can I still place an order?

You don’t need a PayPal account to place an order! PayPal has a guest checkout feature.
  1. Click “Complete Order”
image.png2. Click “Pay with Debit or Credit Card”
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3. Fill in the necessary information, scroll to the bottom of the page and click “Pay Now”.
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2. Can I pay with a check?

Paying by check is a more complicated process on the back end, and will be considered on a case-by-case basis. During the busier seasons, it may not be possible for us to honor your request to pay by check. Please email cassie.snakeriverseeds@gmail.com and she will let you know if it is possible to do so at this time.

3. Where is my order? How long until I receive my order?

You will receive an email confirmation after placing your order. Once your order ships, you will receive a shipping confirmation with a tracking number. Please use the tracking number to locate your order. If you have not received a shipping confirmation, your order has not yet shipped. (If you use Gmail, be sure to check the “Promotions” tab for any emails from us.)
Whenever possible, we fulfill online orders on Mondays and Fridays. Orders placed after 6 am on Monday may not ship until Friday. Orders placed after 6 am on Friday may not ship until Monday. When possible, we may ship orders more frequently.
Though we do our best to adhere to this schedule, we are a very small business and may experience hiccups. Please understand that when an employee is out of the office, the online order fulfillment schedule may be delayed. COVID of course further complicates this schedule, so we thank you for your patience during this difficult time.
For further questions regarding online orders, please email cassie.snakeriverseeds@gmail.com. Please include in your email: the email address associated with your order and your order number.

4. Help! I put the wrong address on my order.

If your order has not yet shipped, never fear! - We will be able to change your order address. Simply email cassie.snakeriverseeds@gmail.com. Please include in your email: the email address associated with your order, your order number, the mailing address currently listed on your order, and your corrected mailing address.
If your order has already shipped, we will not be able to edit your shipping address.

5. Something is missing from my order.

I received the wrong packets in my order.

Oops! This happens occasionally. Please email cassie.snakeriverseeds@gmail.com to let her know what is wrong with your order. We’ll get it fixed ASAP!

6. The seeds in my packet are not the correct variety.

All of our seed packets are hand packed by humans. Though we value accuracy over speed, we occasionally make mistakes. Please email cassie.snakeriverseeds@gmail.com with as much information as possible, including pictures of the seed packet and the seeds. We’ll get it fixed ASAP!

7. Do you have _________?

Everything that is currently available is listed on our website. If you cannot find the seed that you’re looking for on our website, it is because we do not sell it.
If the seed that you’re searching for is “Out of Stock” it means that we do not currently have any available for sale. We are not sure when it will come back into stock, as this depends on many different factors. Once we receive more seed, it will become available to purchase on the web store.

8. ______ is out of stock. When will it be available to purchase?

If the seed that you’re searching for is “Out of Stock” it means that we do not currently have any available for sale. We are not sure when it will come back into stock, as this depends on many different factors. Once we receive more seed, it will become available to purchase on the web store.

9. Do you sell cover crop seed?

We do sell some varieties that can be used as cover crop, some of which are available in bulk. We do not currently sell a cover crop seed blend. We recommend purchasing large quantities of cover crop seed from your local nursery.

10. I work for ____ and we are tax exempt. How do I pay without sales tax?

If your order is being shipped outside of Idaho, you can simply place an order through the web store - we do not charge sales tax on orders shipped outside of Idaho.
If your order is being shipped within Idaho, please email cassie.snakeriverseeds.com to let her know that you would like to make a sales-exempt purchase. Please include the following things in your email:
1. Proof of tax exempt status.
2. Shipping address.
3. A list of the varieties and quantities that you would like to purchase.

11. Do you ship internationally?

We do! We currently ship to the United States and Canada. If you would like to ship seeds to another country, please email cassie.snakeriverseeds@gmail.com and let her know which country you would like to ship to.

12. I would like to purchase 100 pounds of ________, can you sell it to me?

We are a small (but growing!) seed company with limited inventory. We likely won’t be able to sell you very large amounts of any seed. All of the varieties that we currently offer in bulk are already listed on our web store.
In order to ensure that there are enough seeds to go around, please limit your bulk orders to a quantity of 2 per item. When you order a quantity of 3 or more of a bulk item, we will edit your order to a quantity of 2 and refund you the difference. Thank you for understanding!
For large bulk orders, we recommend contacting your local nursery.
If you have additional about bulk orders, please email cassie.snakeriverseeds@gmail.com.
 

Please email all additional questions regarding online orders orders to cassie.snakeriverseeds@gmail.com.

If your question is not addressed above, please send us a message on this page. Due to Covid-19, we are experiencing an increased work load. We will respond as we are able to, with issues involving orders taking top priority. Thank you!

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