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FAQ & Contact Us

We don't currently have a location that is open to the public. To find our seeds in a store near you, visit our retail locations page. 


What is the return policy?

Return policy: We guarantee that our seeds meet federal germination standards and that they were stewarded with the utmost love and care by our network of Intermountain West farmers. Once they leave the safety of our little seed headquarters, we cannot guarantee their well-being, and therefore we cannot accept returns of seeds we have sent to customers. We wouldn't feel comfortable selling seeds to you that had been returned by another customer, and we wouldn't want to sell seeds you have returned to someone else. If you changed your mind about the seeds you purchased after your order has been shipped out, consider donating them to a friend or loved one who would enjoy them! Thank you for choosing to support small-scale independent farmers for your garden seeds!

Do you have a seed catalog?

We do not currently offer a printed catalog, and have instead decided to focus our resources on other areas. Our most up-to-date variety availability is listed here on our webstore.

Do you sell gift cards / gift certificates?

We do! You can purchase them here.

I need an affidavit for my organic certification that states your seeds are non-GMO and untreated. Can you provide one?

Thanks for purchasing our seeds for your certified organic farm! Please email Cassie at cassie.snakeriverseeds@gmail.com to request an affidavit.

 

Do you sell seed potatoes?

While we don't have our own seed potatoes for sale (yet), many of our amazing wholesale partners around the region sure do! We recommend you check these fine folks out for your tater needs:
Clark Fork, ID - Annie's Orchard
Coeur d'Alene, ID - Vanhoff 's Garden Center
McCall, ID - High Mountain Nursery
Ponderay, ID - Ponderay Garden Center
Potlatch, ID - Fiddler's Ridge Farm
Ontario, OR - Andrews Seed Co.
Enterprise, OR - Alder Slope Nursery
Salt Lake City, UT - Western Garden Centers
West Valley, UT - Western Garden Centers (again!)
Spokane, ID - Northwest Seed & Pet (both locations)
Clarkston, WA - Patt's Garden Center
Medical Lake, WA - Tall Grass Farms
Jackson, WY - Twigs Nursery and Gift Shop
Buffalo, WY - Buffalo Gardens

 

I don’t have a PayPal account, can I still place an order?

Yes, you can! You don’t need a PayPal account to place an order. Please follow the steps below to check out as a guest.


1. Click “Complete Order”

 

 

 

2. Click “Pay with Debit or Credit Card”



3. Fill in the necessary information, scroll to the bottom of the page and click “Pay Now”.
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Can I pay with a check?

Paying by check is a more complicated process on the back end, and will be considered on a case-by-case basis. During the busier seasons, it may not be possible for us to honor your request to pay by check. Please contact us using the form below and will let you know if it is possible to do so at this time.

Where is my order? How long until I receive my order?

We are currently shipping orders within a week.
You will receive an email confirmation after placing your order. Once your order ships, you will receive a shipping confirmation with a tracking number. Please use the tracking number to locate your order. If you have not received a shipping confirmation, your order has not yet shipped. (If you use Gmail, be sure to check the “Promotions” tab for any emails from us.) For further questions regarding online orders, please contact us using the form below. Please include in your email: the email address associated with your order and your order number.

Help! I put the wrong address on my order.

If your order has not yet shipped, never fear! - We will be able to change your order address. Please reply to your order confirmation email and tell us the correct mailing address. If your order has already shipped, we will not be able to edit your shipping address.
If you cannot locate your order confirmation email, please contact us using the form below. Include as much of the following information as possible: the email address associated with your order, your order number, the mailing address currently listed on your order, and your corrected mailing address.

Something is missing from my order or I received the wrong packets in my order.

Oops! This happens occasionally. Please reply to your order confirmation email (or contact us using the form below) to let us know what is wrong with your order. We’ll get it fixed ASAP!

The seeds in my packet are not the correct variety.

All of our seed packets are hand packed with love by humans. Though we value accuracy over speed, we occasionally make mistakes. Please reply to your order confirmation email (or contact us using the form below) with as much information as possible, including pictures of the seed packet and the seeds. We’ll get it fixed ASAP!

Do you have _________?

Everything that is currently available is listed on our website. If you cannot find the seed that you’re looking for on our website, it is because we do not sell it.
If the seed that you’re searching for is “Out of Stock” it means that we do not currently have any available for sale. As a regionally sourced seed cooperative, we depend on growers within our region to produce the seed that we offer. Due to unexpected crop losses, we cannot predict when a variety will become available again. Once we receive more seed from our growers, it will become available to purchase on our webstore.

______ is out of stock. When will it be available to purchase?

If the seed that you’re searching for is “Out of Stock” it means that we do not currently have any available for sale. As a regionally sourced seed cooperative, we depend on growers within our region to produce the seed that we offer. Due to unexpected crop losses, we cannot predict when a variety will become available again. Once we receive more seed from our growers, it will become available to purchase on our webstore.

Do you sell cover crop seed?

We do sell some varieties that can be used as cover crop, some of which are available in bulk. We do not currently sell a cover crop seed blend. We recommend purchasing large quantities of cover crop seed from your local nursery.

I work for ____ and we are tax exempt. How do I pay without sales tax?

If your order is being shipped outside of Idaho, you can simply place an order through the web store - we do not charge sales tax on orders shipped outside of Idaho.
If your order is being shipped within Idaho, please contact us using the form below to let us know that you would like to make a sales tax exempt purchase. Please include the following things in your email:
1. Proof of tax exemption status.
2. Shipping address.
3. A list of the varieties and quantities that you would like to purchase.

Do you ship internationally?

We do! We currently ship to the United States and Canada. If you would like to ship seeds to another country, please contact us using the form below to let us know which country you would like to ship to.

I would like to purchase 100 pounds of ________, can you sell it to me?

We are a small (but growing!) seed company with limited inventory. We likely won’t be able to sell you very large amounts of any seed. All of the varieties that we currently offer in bulk are already listed on our web store.
In order to ensure that there are enough seeds to go around, please limit your bulk orders to a quantity of 2 per item. When you order a quantity of 3 or more of a bulk item, we will edit your order to a quantity of 2 and refund you the difference. Thank you for understanding!
For large bulk orders, we recommend contacting your local nursery.
If you have additional about bulk orders, please contact us using the form below.

Why don’t I have tomato fruits on my plants?

There are several reasons why tomatoes don’t set fruit. Ask yourself these questions to understand why yours might not be setting fruit:
  1. Is my plant making flowers? If not, there could be 2 different things happening: 1) it might be that it is in too much shade, or 2) it might be that you gave it WAY too much nitrogen (in the form of compost or fertilizer). If it’s too shady, try thinning out some of the branches to allow more light to penetrate better. If you put too much nitrogen on it, lesson learned! In the future, don’t add as much compost or fertilizer. In the meantime, you can try putting a LOT of water on it and flushing the excess nutrients out through the soil. If your plant is making flowers, read on....
  2. Are my plant’s flowers falling off before they make fruit? If yes, is it over 90 degrees outside? Tomato plants often drop their blossoms before pollinating them when it is very hot outside. As the temperatures cool, they may start to make fruit. You can also try shading the plants with a shade cloth. Generally, short-season varieties can often flower and set fruit before temperatures climb in the summer, so consider choosing short season varieties if you consistently have problems with fruit set in your garden. If they’re making flowers and it’s not too hot, read on....
  3. Are my tomatoes getting pollinated? Tomatoes are generally self-pollinating, but if they are in a greenhouse or other situation where they are protected from the rustling of wind, the passing by of animals, etc, it is possible that the pollen isn’t getting transferred to the stigma inside their little flowers. You can try just walking by the plants and brushing your hands over them every day to encourage pollination. Folks growing lots of tomatoes in greenhouses have been known to use electric toothbrushes and even vibrators to help pollinate their tomatoes!

My seeds aren’t germinating.

We're sorry to hear that our seeds are not germinating for you. There are so many factors that affect why and when a seed chooses to sprout, and it is impossible to troubleshoot all of the possible explanations here. But here are some tips:

  • Seeds sprout better when they are planted at the correct depth. Some seeds need light to germinate, while some like to be buried under the soil. As a general rule, you never want to bury your seeds at a depth more than twice their size (i.e. if you plant a pea that is 1/4” across, you would not want to plant it more than 1/2” deep in the soil). Generally, seeds sprout better when they are planted more shallowly and kept moist.

  • Seeds sprout better when they are kept evenly moist but not soaking wet. If planting seeds indoors, use a commercial potting soil rather than garden soil, which can hold too much water when it’s in a pot and make seeds rot before they sprout. If they’re outside, water often enough to keep the soil surface moist, but not hard or long enough to wash the little seeds away. In our gardens we generally water the soil lightly once a day while we are trying to germinate seeds, unless it is really hot. Then we might have to water more often. Also, when planting seeds indoors, be careful not to overwater your seeds, which can cause “damping off”ーa fungus that rots their little tiny stems, making it seem like maybe they didn’t germinate, when in fact they did, but then were killed by this fungus, leaving a little stub of stem where the tiny sprout was.

  • Seeds sprout better when they are planted in the right temperature. Every seed has a temperature range they’re most happy to germinate in. For cold crops like lettuces, greens, carrots, beets, radishes, peas, etc, this range is about 55-65 degrees. Hot crops like peppers, tomatoes, eggplants, etc, prefer warmer temperatures to germinate, like 65-75 degrees in the soil. Seeds planted outside these temps might germinate but it could take them longer, which puts them more at risk of rotting in the soil.

  • Some seeds need to go through winter to sprout. This process is known as cold-stratification, and it is a natural adaptation many native plants have to allow them to know when it is spring, so they can sprout in an optimal season for survival. Read the directions on your seed packet to know if your seeds need cold-stratification to sprout.

What is cold stratification and how do I mimic it?

Some seeds require periods of temperature fluctuation prior to germination. This is "cold stratification". When a plant produces and spreads mature seed in the summer or fall, it wouldn’t be a good time for those seeds to sprout. The seeds “know” that they first need to experience cold/freezing weather and then a frost, after which it will be safe to germinate. If they germinate too early, the plants would risk freezing and dying before they reach maturity.

The best time to plant seeds that require cold stratification is in late fall or winter. This should yield successful results. When that’s not possible, you can attempt to mimic these conditions prior to starting indoors or direct seeding by storing seeds in damp sand in the refrigerator.

Note that indoor stratification is not always successful. Additionally, you may find that certain plants produce seeds with erratic germination, which is just Mother Nature’s method of ensuring the survival of the plant’s DNA. Imagine that there’s a warm week in January, followed by a few more months of frosty temperatures. A few seeds may sprout and die back, which some others wait until the “true” spring to sprout. 

How do I know how much wildflower seed to plant?

Use about 1 pound of wildflower seed to cover 2000 square feet. Generally, wildflowers have a lower germination percentage than traditional garden seeds, even when they have the same number of viable seeds in a packet. This is due to the erratic dormancy tendencies of many native species. So, in general, you should plan for your wildflower seed packets to cover much less area than they would if every plant germinated and grew to its full size.

Will wildflowers grow well where I’m located?

Growing wildflowers requires a different mindset than the one we normally use to be successful gardeners. For tips and tricks about all things wildflower, check out this blog post.

 

 

 

 

Please email all additional questions regarding online orders to cassie.snakeriverseeds@gmail.com.

If your question is not addressed above, please send us a message on this page. Due to Covid-19, we are experiencing an increased work load. We will respond as we are able to, with issues involving orders taking top priority. Thank you!

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